Support

Welcome to ICT Support site. We are available to help you solve problems related to ICT resources at SIS.

Below you will find a number of resources available for your use. To quickly access each section of this page use the "Quick Links" found below. If you have any suggestions or requests for FAQs or support topics, please send these to ictsupport@mail.sis.edu.hk or by calling 2240-6749.

Hours of Operation:

Days: Monday - Friday (except public holidays)

Hours: 8.00am - 4.00pm (any change in hours will be posted here)

Quick Links

ICT Department Wiki (FAQs & Tutorials)
SIS Calendar & How to Subscribe
Student Acceptable Use Policy
Mac Support - Links to Mac Related Tutorials
ICT Department Blog (a discussion of things we find interesting)

Mac Support

Listed for your use here are links to support sites that will help you configure your laptop. We hope you find these websites useful and informative. Most of them are very easy to follow and are excellent for beginners.

Task	Link	Description
Mac 101, learn the basics of how to use your MacBook laptop	Click here	An amazing list of resources available for all levels of users
How to change or reset the parent user account password	Click here Multi-language	To protect the integrity of your laptop, it is very important that you change the Parent Administrator Account password A more detailed Step-by-Step guide is available upon request. Please email Sean Moran at smoran@mail.sis.edu.hk. These instructions are available only for parents and will only be emailed to the registered parent email address.
How to add printers	Click here	A guide to installing printers
How to Network Guide	Click here	A PDF document walking you through each step of network configuraiton

Support

Task

Link