ICT Support

Welcome to SIS ICT Support. 
We are available to help solve your ICT related problems.

Here you will find a number of resources available for your use.  To quickly access each section of this page use the "Quick Links" found below.  If you have any suggestions or requests for FAQs or support topics, please send these to ictsupport@mail.sis.edu.hk or by calling 2240-6749.

Hours of Operation:

Days: Monday - Friday (except public holidays)
Normal Support Hours: 8.00am - 4.00pm
Holiday Support Hours: 9:00am - 3:30pm

Technology Enhanced Learning - TEL, a Teacher's Resource

TEL is an initiative to develop the effective use of ICT in the support of teaching and learning at South Island School.  There are a wealth of resources here for teaching in the classroom.  Click here to visit the TEL Website

Quick Links

 

How To...

Listed for your use here are links to support sites that will help you configure your laptop.  We hope you find these websites useful and informative.  Most of them are very easy to follow and are excellent for beginners.

Task

Link

Description
How to subscribe to the school calendar Click here A video showing you how to subscribe to the school calendars so that you are up to date with all school events.  NOTE: the web address used in the video tutorial is: ical.sis.edu.hk

Mac 101, learn the basics of how to use your MacBook laptop

Click here

An amazing list of resources available for all levels of users

How to change or reset the parent user account password

Click here
Multi-language

To protect the integrity of your laptop, it is very important that you change the Parent Administrator Account password

A more detailed Step-by-Step guide is available upon request. Please email Sean Moran at smoran@mail.sis.edu.hk. These instructions are available only for parents and will only be emailed to the registered parent email address.

How to add printers

Click here

A guide to installing printers

How to Network Guide

Click here

A PDF document walking you through each step of network configuraiton

 Parental Controls & Your Child's Laptop

Mac OS X has built in to it a feature called Parental Controls that lets parents control how, when and what your child can do with the laptop.  While this is a nice option, it is very powerful, so powerful in fact that it prevents our students from accessing resources they need to access.  Online resources such as their school email and online education websites utilizing scripting. 

We therefore requests that you do not turn Parental Controls on for your child's user account.

To support parents, all Year 7 student's user accounts have been configured as a Standard User.  As a standard user, your child cannot install software or make changes to the configuration of their laptop with out your permission, or the permission of the ICT Department.  

This provides you, the parent, the opportunity to have a conversation with your child about what and how you will allow them to use the laptop at home. 

We have found that speaking with your child is the most effective way to facilitate their transition in to being a responsible user of technology.  We strongly recommend that you set expectations with your child and their use of the laptop that are reasonable.  You can use the school's Student Acceptable Policy (AUP) as a guide for expectations in your home.  Click here to view the SIS AUP.